A July 8 ruling by the CTA said the threshold was high for an airline to use staffing shortages as a safety issue and found in that instance that WestJet had not met it, ordering the airline to pay what was owed to the traveller.Article content
If a traveller is unsatisfied with the airline’s response they can then file a complaint to the CTA though the agency’s website, but a huge backlog means travellers could have to wait some time to get a response. Appealing could well be worthwhile though, as a 2019 study from AirHelp, a German company that helps process claims, found that airlines wrongfully reject more than 50 per cent of valid claims at first.
For those informed more than two weeks in advance, they are owed alternate travel arrangements or a refund, at the traveller’s choice.
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