Certis officer goes beyond call of duty at Changi Terminal 4, helps woman spoon conditioner into travel bottle - Singapore News

SINGAPORE — A woman thanked a security officer at Changi Airport for her thoughtfulness, as well as the help she extended.Yasmine Khater thanked Ms Li Fang Wee “from the Certis team at Changi Terminal 4 for such a wonderful experience” in a Jan 6 LinkedIn post that has received a lot of attention online.

The traveller protested that the bottles were almost empty. But “I forgot it was not about the amount in the bottle. It’s the bottle size. Duh. Human error or side effects of the pandemic.” she wrote. She then asked if she could “at least keep the conditioner,” but this would not be possible as “regulations are regulations.”

Ms Khater wrote, “I was so grateful for the tip rushed over. Not realizing that filling a tiny shampoo and conditioner is not as easy as it looks.”

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