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Railway CEO Martin Landry says in a statement that beyond not having met the expectations of customers, Via Rail has not lived up to its own standards.From our newsroom to your inbox at noon, the latest headlines, stories, opinion and photos from the Toronto Sun.By clicking on the sign up button you consent to receive the above newsletter from Postmedia Network Inc. You may unsubscribe any time by clicking on the unsubscribe link at the bottom of our emails or any newsletter.
It says that while some factors were beyond its control, it should have been more forthcoming in sharing information about train delays and in communicating updates. The Crown corporation says that along with refunds and travel credits for those whose trains were completely immobilized, it will also be reviewing its performance with the help of outside experts.
The review will cover issues including its planning for the storm, its operational response, protocols around customer care and its overall communications.
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