Perspective | We stayed at Kayak in Miami to see how a booking site runs a hotel

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Perspective: The travel search engine opened three technology-focused hotels during the pandemic

, which once housed troops training during World War II, and later closed for years until becoming the Vintro Hotel in 2014. Its exterior still maintains much of its 1930s charm.The hotel is tucked in between apartment buildings and across the street from the Miami City Ballet. It felt like being in a real neighborhood vs. on the strip of resorts on Collins Avenue, yet only a few blocks from the beach and action.

My Deluxe King room had the same bohemian feel with dark walls, light wood and macramé, but it was also minimalist, which I liked from a design standpoint. It felt less tropical Miami and more about appealing to current millennial aesthetic. I wondered if anyone would notice if I took one of the throw pillows home; they felt identical to ones on my own couch.The black-and-white tiled floors in the bathroom felt older — both in a cool, vintage way, but also in a “how clean are these?” way.

 

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Cool, now do a story on how the big travel sites rip off lil old ladies daily. My son works for a major hotel chain and told me some horror stories. He spends his whole day fighting to try and get these customers their money back. It's a massive scam.

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