The Department of Transportation is working on legislation to require airlines to compensate passengers and cover expenses related to controllable delays and cancellations.
"When an airline causes a flight cancellation or delay, passengers should not foot the bill," U.S. Transportation Secretary Pete Buttigieg said in a press release."This rule would, for the first time in U.S. history, propose to require airlines to compensate passengers and cover expenses." No airline currently guarantees cash compensation when things don’t go as planned. Only one airline guarantees frequent flyer miles, and two offer vouchers or travel credits in these instances.Buttigieg has been pressing airlines to offer better customer service.
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