A couple from Wellington, New Zealand, have demanded a refund from Singapore Airlines after a dog in their row ruined their travel experience, they say.
The couple requested a seat change but the cabin crew informed them that the only seats available were at the back of economy class. Before landing, the flight attendants told them that an incident report had been filed and that SIA would be in contact with them.Two weeks later, the airline responded, offering them gift vouchers worth $200 to use on the KrisShop website. Mrs Press rejected the offer as she felt it was inadequate compensation for the cheaper seats they ended up taking.
“In this instance, we were unable to move Mr and Mrs Press within the same cabin as the premium economy class cabin was full.”
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