Travel Troubleshooter: Expedia said it would refund my tickets four years ago. Help!

I need help getting a refund from Expedia. I booked two round-trip Air Transat tickets from Toronto to Paris through Expedia back in 2020. I had to cancel the flights, and under the refund rules during the pandemic, Expedia said I could get my money back. Expedia said it would process the refund in a matter of weeks.I waited a few months, but the refund never showed up on my credit card. I contacted Expedia in early 2022, and they told me to contact Air Transat for my refund.

Air Transat is a relatively small charter airline, so that might explain the initial delay. But at some point, Expedia should have taken ownership of this problem and helped you get a refund. Instead, it looks as if you bounced between Expedia, Air Transat and your credit card company for years. Literally, years. You must be exhausted.

Here’s the thing: When you buy an airline ticket through an online travel agency, it is responsible for the refund. It doesn’t matter if the airline refunds it or not. So, if Expedia says that you’re entitled to a refund, and it promises to process a refund in a few weeks, it’s on Expedia.Travel Troubleshooter: United Airlines canceled my flight, so why can’t I get a refund?

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