Universiti Teknologi Mara tourism economics professor Dr Mohd Hafiz Hanafiah said the government decision to adopt a QR code immigration clearance system is commendable as it would improve efficiency in the tourism industry, streamline the entry process and tighten security.
Although it is still in its testing stages, director-general Datuk Ruslin Jusoh said the department’s priority is to implement a system that ensures efficiency and safety. Mohd Hafiz said the introduction of the Visit Japan QR code system in Japan enabled a smoother entry process, which benefitted local businesses through increased tourist spending and customer satisfaction.
“One significant advantage of this initiative is the readiness of Malaysian infrastructure to support such a system. But, it is important to have robust WiFi connectivity at KLIA and other border offices so that tourists can use the system. He said it enables registered travellers to use a QR code to quickly pass through automated gates, minimising human interaction and reducing the likelihood of errors.
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