'You need to be a little more humane to people:' Stranded mom speaks out about WestJet travel ordeal

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Mosetta Ferguson says she saved up for more than a year to take her first trip to Canada to visit her daughter, a trip she says was wonderful until her flight home was cancelled as a result of a strike involving WestJet mechanics that stranded thousands of people over the long weekend.

The WestJet check-in area at Pearson International Airport is photographed in Toronto, Saturday, June 29, 2024. THE CANADIAN PRESS/Christopher Katsarov

Ferguson said that her older daughter opens one restaurant early and closes another late and was not able to make another three-hour round-trip to the airport on Thursday, so the mom and her two younger children stayed at the airportwhile they waited to be rebooked on another flight. Though most passengers were rebooked after a deal was reached to end the strike on Sunday night, the airline has warned that “returning to business-as-usual flying will take time and further disruptions over the coming week are to be anticipated.”

"It's just, it's just nerve-wracking for me, because I have to be in a situation where I have to try figure out where their next meal is coming from," Ferguson says. The airline did not respond to the specifics of Ferguson's situation, but said they encourage travellers to check the Canadian Transportation Agency’s website to learn about their rights."I just, wish that they would realize, yes, you may not have been the one that caused the strike, but your customers did not cause the strike either. So why should I pick up the slack?” she said. “"When you call their phone, you get a message, and then it cuts.

 

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Westjet strike: Stranded mom speaks out about travel ordealMosetta Ferguson says she saved up for more than a year to take her first trip to Canada to visit her daughter, a trip she says was wonderful until her flight home was cancelled as a result of a strike involving WestJet mechanics that stranded thousands of people over the long weekend.
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