I planned a trip for a group from a small rural town in Kansas. I booked a vacation rental in Galveston, Texas, through Vacasa. From the start, the stay was truly horrible. The house had not been cleaned. As the days went by, things only deteriorated. We found rats, cockroaches and bedbugs. The air conditioner went out, and the owners didn’t repair it.I have kept a record of all calls, texts and emails to Vacasa, but have received very little back in terms of responses.
It appears Vacasa fell far short, at least in your case. I see a lot of back and forth with Vacasa in your paper trail. At some point, it might have been more useful to appeal your case to someone higher up. I list the names, numbers and email addresses of the Vacasa customer service managers on my consumer advocacy website,
Because your group stayed in the property, Vacasa assumed you found the accommodations acceptable. Like all vacation rental companies, it has a policy for offering refunds when something goes wrong. Staying in the rental means you have accepted the accommodations, and that makes a full refund all but impossible.
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